![]() ![]() (Please do not mail your payment to these addresses. You may upload documents to your account anytime. Omaha, NE 68103-2877 Where to Send Your Documents Omaha, NE 68103-2970 Send payments for accounts beginning with "J" to: Portland, OR 97208-2837 Send payments for accounts beginning with "D" to: Send payments for accounts beginning with "E" to: Account numbers on borrower statements are preceded by "E," "D," or "J" to indicate the appropriate payment address. 1 Some service providers additionally scan the contents of the mail on the inside. ![]() General Correspondence and Qualified Written Requests Nelnetīorrower payment addresses vary depending on the Nelnet system on which a borrower's loan is stored. A virtual mailbox is a service that accepts physical mail on behalf of the addressee and scans the mail’s exterior. Mail gets delivered to your chosen address and is scanned & uploaded to your virtual mailbox. If you weren’t able to get what you needed and would still like to send us an email, please Fill out our email form. Create your SnapMailbox account and select a real physical address. Consider logging in to your account or visiting our FAQs page first. We’re experiencing unprecedented email volume, leading to longer-than-normal response times. Military Contact Our call center is open:Īll calls with Nelnet may be monitored or recorded. For answers to common questions, check out our FAQs page. ![]() Looking for specific information about your loans? Log in to your account, where you can review your loan details, apply for repayment assistance, and more.One of the following options may be the best way to answer your question more quickly: We're currently experiencing unprecedented call volumes, which is leading to long hold times. ![]()
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